239-561-1313 239-561-1350

UTILITY BILLING CUSTOMER SERVICE

The Utility Billing department is responsible for the billing of the District’s Utility fees and charges as related to water, wastewater, and irrigation. All utility fees and charges are established as governed and approved by our Board of Supervisors. The rules set forth and pursuant to the provisions of Chapter 190, Florida Statues. These charges are detailed in the District’s Chapter I Rules of the the Gateway Services CDD as related to water, wastewater, and irrigation water.  The rate schedule can be found within the Rates page under the Residents Section > Under Utility Billing > Rates and Fees

Gateway Services reads your water and irrigation meters every 60 days. Residents serviced by Gateway Services will receive a combined bill for drinking water, sewer, and irrigation water. The bill statements are released on the 15th bi-monthly: January, March, May, July, September and November.

Need access to your account ? Start here – Access our Customer Portal  

UTILITIES OPERATIONS

Utility Billing customer services include Utility related customer service calls, hydrant use agreements, customer notifications, Boil Water Advisories, Utility service line-breaks, and meter services.

The District’s Utilities service area includes over 8,500 meters and 4,900 utility residential and commercial accounts.

If you have a water, sewer, or irrigation emergency, please call us day or night at 239-561-1313 Option # 1. We have a 24/7 response team.

Service Area

CONTACT US

Utility Billing Service hours: 9:00 a.m. to 5:00 p.m. Monday – Friday
Utility Admin & Operations Office: 8:00 a.m. to 4 p.m. Monday – Friday

Lobby access is closed due to COVID-19
Office: 13240 Griffin Drive, Ft. Myers FL 33913

Reach us by:
Phone: 239-561-1313
Email: [email protected]
Visit us on Facebook

Payment Mailing Address:
Gateway Services District
P.O. Box 7518
Naples, FL 34101-7518

Customer Portal: https://gatewaydistrict.azurewebsites.net/ 

Other Local Utility Listings
NOT associated with Gateway Service Water Utility District
Info Only:

Lee County Utilities                                          City of Fort Myers Utilities
Phone: 239-533-8845                                      Phone: 239-321-8100
https://www.leegov.com/utilities                 https://cityftmyers.com

Waste Pro-USA                                                  FPL
Phone: 239-337-0800                                      Phone 1(800) 468-8243
https://www.wasteprousa.com/                    https://www.fpl.com/

Xfinity/Comcast                                                Centurylink
Phone: 800-266-2278                                      Phone: 1(800) 201-4099
https://www.xfinity.com/                               https://www.centurylink.com/home

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