UTILITY BILLING CUSTOMER SERVICE
The Utility Billing department is responsible for the billing of the District’s Utility fees and charges as related to water, wastewater, and irrigation. All utility fees and charges are established as governed and approved by our Board of Supervisors. The rules set forth and pursuant to the provisions of Chapter 190, Florida Statues. These charges are detailed in the District’s Chapter I Rules of the the Gateway Services CDD as related to water, wastewater, and irrigation water. The rate schedule can be found within the Rates page under the Residents Section > Under Utility Billing > Rates and Fees
Gateway Services reads your water and irrigation meters every 60 days. Residents serviced by Gateway Services will receive a combined bill for drinking water, sewer, and irrigation water. The bill statements are released on the 15th bi-monthly: January, March, May, July, September and November.
Utility Billing customer services include Utility related customer service calls, hydrant use agreements, customer notifications, Boil Water Advisories, Utility service line-breaks, and meter services.
The District’s Utilities service area includes over 8,500 meters and 4,900 utility residential and commercial accounts.
If you have a water, sewer, or irrigation emergency, please call us day or night at 239-561-1313 Option # 1. We have a 24/7 response team.
Utility Billing Service hours: 9:00 a.m. to 5:00 p.m. Monday – Friday
Utility Admin & Operations Office: 8:00 a.m. to 4 p.m. Monday – Friday
Lobby access is closed due to COVID-19
Office: 13240 Griffin Drive, Ft. Myers FL 33913
Payment Mailing Address:
Gateway Services District
P.O. Box 7518
Naples, FL 34101-7518
Customer Portal: https://gatewaydistrict.azurewebsites.net/
Other Local Utility Listings
NOT associated with Gateway Service Water Utility District
Lee County Utilities City of Fort Myers Utilities
Phone: 239-533-8845 Phone: 239-321-8100
Phone: 800-266-2278 Phone: 1(800) 201-4099